It’s All About The ‘Patient Journey’.

 

Our aim at e.m.skin clinic & beauty is always to provide a special and unique clinic and boutique experience, where outstanding expertise and quality of treatment are matched with highly professional practitioners with matching warmth and genuine care. These attributes run through every step of your e.m.skin clinic & beautyโ€™s journey, from your first consultation to your latest treatment review.

It is so important to us that your patient and client journey starts from that first phone call or first point of contact with us and follows all the way through until the end of your treatment and beyond. From being greeted by our front of house team when you arrive, during your treatment followed with your aftercare and check out.

Lets see what the e.m.skin clinic & beauty Patient Journey is all about…

Before your treatment

When looking at our skin clinic, every patient journey starts with a detailed and thorough patient skin diagnostic and consultation. We ask you to arrive 10 minutes before your consultation time to complete essential paperwork. You will be warmly greeted and be able to relax in our beautiful reception lounge or taken to our new intimate consultation suite. (opening soon!!).ย  Your practitioner will discuss your medical history, treatment motivations and desired outcomes, as well as any previous treatments you have had, before recommending your treatment plan and homecare. This will be tailored entirely to your concerns and your treatment objectives. In total your consultation is likely to last for 45 minutes.

In some cases it may be possible to schedule your first treatment on the same day as your consultation, but this will depend on the precise treatment required. Naturally you may wish to take some time to consider our treatment recommendations and then call us to book your first appointment.

Prior to your appointment date, a member of our team is always on hand to help, either in clinic or over the telephone and we will send you a text reminder approximately 48 hours before of your appointment.

Every Treatment

When you arrive for your treatment, we will re-check your medical history before explaining in detail the treatment you are about to have. All patients are consented for each treatment they have and you can ask any questions or raise any concerns at any time.

Your treatment will be carried out in one of our luxury clinic rooms and your nurse or practitioner will talk you through each step of your treatment as it takes place. Rest assured that your comfort and safety is of paramount importance to us at all times.

Before and after photos are taken at every treatment and are retained as part of your medical records so that you can see the results that your treatment has produced.

After Care

Following each treatment we we will review your initial results with you before guiding you through your aftercare plan. Prior to you leaving the clinic, we will discuss the next step in your treatment plan, recommend any homecare that you should be using to enhance your treatment and confirm your next appointment and where appropriate, a treatment review date. Should you wish to stay and relax after your treatment, you are welcome to do so.

A member of our team is always available should you have any questions or concerns about your treatment.

 

We pride ourselves on our client care and client journey, in our eyes thats part of being a professional, top notch skin and beauty consultant!

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To find out more, ask a question or to book a free consultation use our call back form below or call us on 01206 616 064.

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